TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern www.serenaturehouse.com.au relationship with you in relation to your use of this website. By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, Us, Our and We refers to www.serenaturehouse.com.au. You and Your refers to you, the client, visitor, website user or person using our website.

Amendment of Terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and www.serenaturehouse.com.au rights and obligations to each other.

Limitation of Liability

It is an essential pre-condition to you using our website that you agree and accept that www.serenaturehouse.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth),www.serenenaturehouse.com.au liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

Delivery of Goods

All orders for the week are to be placed on the www.serenaturehouse.com.au website no later than: 10pm Monday night for a Saturday Delivery.

Orders placed after Monday 10pm will be delivered the following Saturday.

Sometimes products are not in stock with the farmer or supplier or some vegetables or fruits may no longer be available in that week. We will substitute the product with a similar one but we will give you a call before doing so to make sure you are happy with that substitution. We will charge you the lower of either the original or the substitute price and the difference will be re-credited to your account. When an item is out of stock you will not be charged for that item and we will re-credit your account for that missing item immediately.

If you choose your order to be home delivered to you, our delivery day is Saturday. We deliver between 7am-5pm (we will let you know the approximate delivery time for your suburb the night before). We deliver to all of Metropolitan Melbourne for postcodes 3000 to 3207 (inclusive).

All home deliveries are charged a flat fee of $6.99 (irrespective of the weight of the order or distance from CBD within Metropolitan Melbourne). Orders made for home delivery must be a minimum of $85 or more. All deliveries will be made in Prime Safe refrigerated approved vehicles.

All our produce/ products are kept cold in our accredited refrigerated vans until delivery.

Your orders will be delivered initially in our complimentary eco-friendly handmade cooler bag with a reusable ice gel, at no additional cost. Because we offer a comprehensive range of produce and products, it is likely that your orders will not fit in the cooler bag. We request that you keep an ‘Esky’ or cool box (approximately 65 Litres) outside of the door, preferably with additional reusable ice packs that you can purchase from our shop, so that your orders receive full protection.

If you forget to place an ‘Esky’ outside the door we will provide additional cooler bags and re-usable ice gels. These will carry an additional charge of $7.00 per cooler bag and $2 per ice gel. You are also welcome to purchase additional Cooler Bags[insert link to shop] and Ice-Gels[insert link to shop] from Our Shop.

Please keep the complimentary cooler bag and re-usable ice-gel we have provided you and your ‘Esky’ outside of your home for your next delivery. We ask you to maintain the upkeep of the complimentary cooler bag and re-usable ice-gel. We will provide your next order in recyclable paper bags. For items that require immediate refrigeration, they will be placed in your ‘Esky’ and all other items will be placed in the complimentary cooler bag provided.

We recommend you place your refrigerated items in the fridge as soon as possible to avoid compromising of your food. We also encourage you to set up a food hub with local neighbours and friends so that orders can be delivered to the one address.

Please note that Serene Nature House takes premium care for your goods until the time of delivery. We cannot be responsible or become liable for any unforeseen damage or theft to your goods after they are left in the designated area of your choice. They are your responsibility to store in the right and proper manner.

Damaged Goods

If you receive a delivery with missing stock or is damaged that affects the performance of the product please contact Serene Nature House within 24hours of delivery taking place with details of the damage and we will compensate you with a replacement product upon next delivery.

Returns and Refunds

We understand that not every product you purchase online will suit your needs. For this reason we are happy to accept returns for items that are unused and still with their original packaging and labels in tact. Once items are returned, you will receive a refund.

Returning products procedure:

1. Contact us within 7 days of receiving your product.

2. Carefully package your goods and return them to the returns address that you will given upon contacting us. 

3. Once we receive the item and it passes the inspection, we will issue you with a refund. (please note: A $5 restocking fee will be charged for all refunds)

Items/ goods and products not eligible for return are any item that has been opened and used (unless it is faulty) and all food items.

Faulty Products:

If an item is faulty, please contact us within 48 hours of receiving it. If we are contacted by you within 48 hours, postage charges will be reimbursed once we have verification of the fault. If contact is made after 48 hours upon receipt of the faulty item, postage charges will not be covered by us.

All faults will be covered by the manufacturers warranty (please refer to Warranty).

As per Australian consumer guidelines, faulty items will be replaced. Refunds for faulty items will only be given if we cannot provide a replacement of your purchase.

Items not as advertised:

 

It’s rare but sometimes a manufacturer will alter a product or change an ingredient without us knowing. If this happens and the product is no longer suitable, please contact us, return the product and we will reimburse your postage charges. You will be provided with a full refund upon receipt of the product. Please note, colour variations on computers and mobile devices of products you receive are out of our control and not covered by our returns policy unless it is a complete misrepresentation of the product advertised.

Allergic Reactions:

While we carefully choose our products and list all ingredients. It is common for people with allergies and sensitivities to react to organic and natural products. We are unable to accept returns for items on the basis of an allergic reaction or sensitivities. If you are in doubt of a product, please seek medical advice from a health care professional to clarify prior to the purchase of the item to ensure this does not happen.

Warranties

As an official Australian stockist for every brand in store, all products are covered by a manufacturer warranty.

  • Warranty coverage and time frames varies across the product range.
  • Any faulty item, where the fault is covered under the manufacturer warranty, will be replaced by the manufacturer. Refunds are not issued for faulty items unless we cannot replace it, as per Australian consumer guidelines.
  • Serene Nature House will cover any return postage for warranty claims made within 48 hours of receipt of faulty product (subject to verification). After this period, it is the responsibility of the customer to return faulty items to us.

Accidental breakage is not covered by manufacturer warranty.

Links To Other Websites

Serene Nature House may from time to time provide on its website, link to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between ecoriginals.com.au and the owners of those websites.ecoriginals.com.au takes no responsibility for any of the content found on the linked websites.

Serene Nature House website may contain information provided by third parties for www.serenenaturehouse.com.au which we accept no responsibility whatsoever or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

Disclaimer

To the fullest extent permitted by law, www.serenenaturehouse.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose.  www.serenenaturehouse.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of www.serenenaturehouse.com.au to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

Information contained in this website is NOT intended to be used as medical advice. Information on products contained in this website is gathered from manufacturers and distributors.

Before using any product sold on our website for the treatment or preventative treatment of any condition, we highly recommend you seek advice from a health care professional.

While all products sold on our site are natural and organic, we do not make claims about allergic reactions to products. If in doubt, please seek medical advice. Many safe products can cause allergic reactions in those with sensitivities (i.e. some essential oils, natural sugars, wheat and gluten).

Your Privacy

At www.serenenaturehouse.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. www.serenenaturehouse.com.au respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. www.serenenaturehouse.com.au secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data www.serenenaturehouse.com.au collects is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

Third Parties

www.serenenaturehouse.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

Disclose Your Information

www.serenenaturehouse.com.au may be required, in certain circumstances, to disclose information in good faith and where www.serenenaturehouse.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety ofecoriginals.com.au, its customers or third parties.

Exclusion Of Competitors

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of www.serenenaturehouse.com.auwww.serenenaturehouse.com.au expressly excludes and does not permit you to use or access its website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then www.serenenaturehouse.com.auwill hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. www.serenenaturehouse.com.au reserves the right to exclude and not permit any person from using its website or any of the documents and information contained on it.

Copyright, Trademark and Restrictions of Use

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

www.serenenaturehouse.com.auexpressly reserves all copyright and trademark in its website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Whole Agreement

These terms and conditions represent the whole agreement between you and ecoriginals.com.au concerning your use and access to www.serenenaturehouse.com.au website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of Unenforceable Terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions. 

Jurisdiction

This agreement and this website are subject to the laws of VICTORIA and Australia. If there is a dispute between you and www.serenenaturehouse.com.au that results in litigation then you must submit to the jurisdiction of the courts of VICTORIA.

Website Disclaimer

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.

The information contained in this website is for general information purposes only and is provided by www.serenenaturehouse.com.au. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of www.serenenaturehouse.com.au. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, www.serenenaturehouse.com.autakes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice

This website and its contents are the copyright of www.serenenaturehouse.com.au©2015. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.